Privacy Policy

1. Introduction

Sineqar ("we", "our", "us") is committed to handling personal data with care. This policy describes what data we collect, why we collect it, how it is used and stored, and what rights you have as an individual. Our operations are based in Selangor, Malaysia, and we comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy applies to data collected through our website and through direct communications such as phone calls, emails, and enquiry form submissions. If you have questions about this policy, please contact us at privacy@{{DOMAIN}}.

2. Data We Collect

When you use our website or make a booking enquiry, we may collect the following personal information:

• Full name
• Email address
• Phone number (if provided)
• Event details such as conference dates, venue address, and delegate count (if provided in your message)
• Technical data including browser type, IP address, and pages visited (via analytics tools)

Data is collected through our website enquiry form, direct email correspondence, and phone calls. We do not collect sensitive personal data such as financial information, identity card numbers, or health records.

Legal basis for processing: We process your personal data on the basis of your consent (when you submit an enquiry form), on the basis of a contractual arrangement (when a booking is confirmed), and for our legitimate interest in operating and improving our services.

Retention period: Enquiry data is retained for up to 24 months. Booking records may be retained for up to 7 years to meet accounting and legal requirements. Data no longer required is securely deleted.

3. How We Use Your Data

Personal data collected is used for the following purposes:

• Responding to your booking enquiries and preparing transport arrangement proposals
• Coordinating vehicle and driver assignments relevant to your event
• Sending event-related communications such as route confirmations and schedule updates
• Improving our website and service offering through aggregated analytics data
• Meeting any applicable legal or regulatory obligations

We do not sell personal data to third parties. We do not use your contact information for unsolicited marketing communications without your prior consent.

4. Data Sharing

We may share personal data with the following categories of parties where necessary:

• Drivers and field coordinators: Names and pickup details may be shared with assigned drivers to facilitate your transport arrangement.
• Analytics providers: Aggregated, anonymised website usage data may be processed by analytics tools such as Google Analytics.
• Legal and regulatory authorities: If required by law or court order, we may be required to disclose personal data to relevant authorities.

5. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, loss, or disclosure. These include:

• Access to personal data restricted to staff who need it for the purpose of service delivery
• Secure email and file storage practices
• Regular review of data retention and deletion procedures

In the event of a data breach that is likely to affect your rights, we will notify affected individuals and, where required, the relevant Malaysian authority in accordance with applicable regulations.

6. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. For full information on the cookies we use and how to manage your preferences, please read our Cookie Policy.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw your consent to data processing at any time (this does not affect the lawfulness of processing before withdrawal)
• Request that your personal data be deleted where there is no lawful basis for continued processing
• Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been infringed

To exercise any of these rights, please contact us at privacy@{{DOMAIN}}. We will respond within 21 days of receipt.

8. Third-Party Links

Our website may contain links to external websites for reference purposes. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for corporate event organisers and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by a minor, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website after any update constitutes acceptance of the revised policy.

11. Contact

For questions about this privacy policy or to exercise your data rights, please contact us:

• Email: privacy@{{DOMAIN}}
• Address: 36 Jalan Pertama 5, Taman Selayang Baru, 68100 Batu Caves, Selangor, Malaysia
• Phone: +60 12-843 7619